About Michelle

Michelle Allen serves as Vice President - Lebanon Retail Branch Manager at Heritage Bank. She brings nearly 30 years of banking experience. Recently joined the Heritage team, where she leads the retail department in the Lebanon branch and supports customers with their banking needs.

Michelle began her career in retail before transitioning into banking in 1995, a path she has continued to enjoy ever since. She believes that people remember how they are treated from their very first interaction, which shapes her approach to every customer experience. Whether assisting with banking needs, helping someone navigate an app on their phone, or simply taking time to connect, Michelle focuses on listening and building meaningful relationships.

She values the family atmosphere at Heritage Bank and has quickly felt a strong sense of belonging within the team. Customers who work with Michelle can expect a friendly approach and someone who will go above and beyond to find the answers they need.